Getting Started Q & A

Download and Register in your HCEWALLET App

You can download your HCEWALLET App from Google Play store. To complete registration your HCEWALLET Service Provider (our Client) may require PAN Card and/or Aadhaar Card in India, and a Passport and/or Driving Licence (full or provisional) in the EU. We require one other document giving proof of your address such as a utility bill or bank statement.

As all ‘Top-up’ transactions must occur using debit cards and/or bank accounts, it is a self-regulatory requirement for us to know the senders and recipient via user SWIM Digital Identities involving Fiat (INR, GBP, EUR) currency transactions.

As all ‘Pay’ and ‘Collect’ Ecash, Bitcoin, UPI and Cards transactions must be digitally signed and strongly authenticated by the user, it is a self-regulatory requirement for us to know the senders and recipient via user SWIM Digital Identities issued during registration.

Hence all HCEWALLET users must register in our HCEWALLET SWIM Public Key Infrastructure and must undergo 2-Factor strong Authentication (PKI-2FA) to comply with Know-Your-Customer and  and Anti-Money-Laundering regulations and to protect users from illegal activities. User SWIM ID uniquely identifies you as an individual or institution performing a particular transaction.

Regulations require user verification once per year and hence HCEWALLET App will request confirmation of personal details annually.

How do I open a Personal or Business account?

If you are registering in personal capacity you must set the flag to “Person”. When you submit the documents, please upload you personal PAN/Aadhaar cards in India and Passport/Driving Licence in the EU if required.

If you are registering in business capacity you must set the flag to “Business” and enter the company name where it asks for “Organisation Name”. When you submit the documents, please upload Company PAN card of your company, company address proof and contact person’s photo. Certificate of incorporation or registered partnership deed will also be considered as address proof.

Resetting my forgotten password?

Once you confirm that you wish to reset your password. You will receive an SMS with an Unlock PIN.